Lowes of kinston. Nc Complaint

Lowes of kinston. Nc Complaint

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Bought a washer & dryer on January 19th. Had to wait nearly a month to get it. - Samsung Washer and Dryer Top of the Line


We visited the lowes store in kinston.nc on January 19th 2017. We purchased & paid $1300 for a washer & dryer. We were told it would take about 2weeks. Should get it on Feb 4th. We the 4th. Came & went. Not one person called to let us know that there was a holdup. I called myself on the 6th. Was told an accoicate will call to see what the problem was.& would call me back the following day. Well after 2 more days not hearing from anyone I called and asked to speak to a manager. Which was not in. So they gave me an assistant manager. He assured me he would find out what the hold up was. And would call me back. Well suprisngly by the end of the day he called me .by this time it was feb10th. I was told of course that the manuarfactor is the one who caused the delay.that it wasn't going to be to the store till the 13th.of. Feb. I was very seriously thinking about cancelling my order.being as I've been without a washer and dryer for so long. I got a call on the 14th.of Feb. Saying it will be delivered on the .I certainly won't be holding my breath. 4 days shy of a month learned a lesson go somewhere else next time.


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